Modules

Everything Mandato does

26 modules in five layers, with one sign-in and the same data everywhere. Services for residents and the council’s daily work arrive in 2027; the financial core on 1 January 2028.

In gold, what the AI does in each module. The AI prepares, a person decides.

Channels

Where the council meets its residents: on the website, on WhatsApp, at the desk and on councillors’ phones.

4 modules

  • Council website

    Available in2027

    News, events, opening hours and public documents: the door to everything else.

    Search that answers.

  • Council assistant

    Available in2027

    On the website and WhatsApp, it answers with its source and opens requests, bookings and reports in the conversation itself.

    Answers in several languages and by voice; without a source, it says it doesn’t know.

  • Front desk

    Available in2027

    Staff make any request on a resident’s behalf, in the same system.

    Suggests the answer and fills in the request.

  • App for councillors and field teams

    Available in2027

    Approve, sign and close work orders on a phone, with no app store.

    A summary of the day.

Services

Residents’ requests, done online from start to finish.

7 modules

  • Requests and documents

    Available in2027

    Certificates and statements with Chave Móvel Digital, payment, the president’s signature and delivery by email.

    Checks the evidence and flags doubts.

  • Bookings

    Available in2027

    Rooms and equipment with a calendar, fees, exemptions and payment.

    Finds free slots.

  • Incident reports

    Available in2027

    Street problems with a photo and a location, followed through to resolution.

    Sorts them, merges duplicates and routes them.

  • Public notices

    Available in2027

    Notices by area (roadworks, outages, events) by email, SMS or WhatsApp.

    Drafts and translates.

  • Associations and grants

    Available in2028

    Applications, agreements and reports from local associations.

    Summarises applications; never decides.

  • Licensing

    Available in2028

    Public space, advertising, bonfires, camping and temporary venues (DL 57/2019).

    Checks the application is complete.

  • Cemetery, fairs and markets

    Available in2028

    Concessions, graves, stalls and fees.

    Reminds of renewals.

Operations

The council’s daily work in one place, with deadlines and a record.

6 modules

  • Single inbox

    Available in2027

    Every request from every channel in one place, with deadlines.

    Prioritises and suggests replies.

  • Correspondence and archive

    Available in2027

    Incoming and outgoing mail, dispatches and retention periods.

    Reads email, registers it and routes it.

  • Work orders

    Available in2027

    Tasks for field teams, with before and after photos.

    Groups them by area.

  • Meetings and minutes

    Available in2027

    Notices of meeting, agendas, minutes, resolutions and votes.

    Drafts the minutes.

  • Transparency

    Available in2027

    Minutes, public notices and accounts published on the website with no extra work.

    Summarises in plain language.

  • Executive dashboard

    Available in2027

    Requests, incidents, response times and money on one screen.

    A weekly summary.

Management

The financial and administrative core, to replace the accounting software.

6 modules

  • SNC-AP accounting and treasury

    Available in2028

    Budget, appropriations, commitments, available funds and payments.

    Reads invoices and suggests the classification.

  • Invoicing and receipts

    Available in2027

    Receipts for fees paid online, and SAF-T: through a certified partner in 2027, our own from 2028.

    Reconciles payments.

  • Reporting

    Available in2028

    SISAL, SAF-T and annual accounts.

    Validates before sending and explains the errors.

  • Purchasing and public procurement

    Available in2028

    Requisitions, procedures and publication on BASE.

    Checks the CCP thresholds.

  • Staff and payroll

    Available in2028

    Salaries, DMR, Social Security, CGA and ADSE.

    Checks the variations.

  • Assets

    Available in2028

    Inventory and depreciation.

    Creates asset records from invoices.

Platform

What everything rests on: identity, payments, knowledge and security.

3 modules

  • Identity, payments and signature

    Available in2027

    Autenticação.gov with Chave Móvel Digital, MB WAY and Multibanco, the president’s qualified signature and validation QR codes.

  • Council knowledge base

    Available in2027

    Regulations, minutes, fees and FAQs that feed the assistant.

    Learns from unanswered questions.

  • Security and GDPR

    Available in2027

    Permissions, access logs, EU hosting and retention periods.

    Detects personal data before publishing.

Timeline

Two phases, one product

  1. Phase 1 · 2027

    Mandato Serviços

    The website with the assistant, documents with Chave Móvel Digital, bookings, incident reports, the single inbox, minutes and the executive dashboard. It runs alongside the accounting software the council already uses.

  2. Phase 2 · 1 January 2028

    Mandato Completo

    Everything in Serviços, plus SNC-AP accounting, treasury, certified invoicing, SISAL and SAF-T reporting, purchasing, staff and assets.

Councils change accounting software at the start of the year, so Completo always starts on 1 January.

Pilot councils

Be one of the ten pilot councils

The first ten councils pay no setup fee and get a three-month pilot, in exchange for a case study with figures.