How it works

Every request, from start to finish

Nothing ends in “please come to the council” when the law allows it online. And at the desk, staff make the same request for the resident, in the same system.

  1. Phone screen: a residence certificate requested and paid, with the Chave Móvel Digital details confirmed and the request’s timeline.

    Documents with Chave Móvel Digital

    The resident requests the certificate, signs in with Chave Móvel Digital, pays, and receives the PDF signed by the president by email, with a validation QR code. No trip to the council at all.

    The AI checks the evidence and flags doubts; a member of staff decides.

  2. Phone screen: booking the sports hall, with Saturday’s free slots and a total of €25.00.

    Bookings with payment

    Each space’s calendar shows what’s free. The resident picks a time, pays the fee from the regulations and gets a confirmed booking. Exempt associations say so, with proof.

    The AI finds free slots and turns a booking request by email into a provisional booking.

  3. Phone screen: a report of rubble on a public road, with the AI’s note saying it’s the parish’s responsibility and that two other reports exist for the same spot.

    Incident reports with automatic triage

    A photo and a location are enough. The problem goes to whoever fixes it, whether the parish, the municipality or another body, and the resident hears when it’s solved.

    The AI sorts the problem, merges repeated reports and says whose responsibility it is.

Who it’s for

Built for the three people behind every request

The president chooses what keeps residents satisfied and staff less busy. Mandato serves all three at once.

  • Residents

    Including the elderly, emigrants and immigrants

    • Answers at any hour and in several languages
    • Requests with Chave Móvel Digital, payment and delivery by email
    • Every request’s status always in view, without a phone call

  • Staff

    Front desk and back office

    • One inbox for requests from every channel
    • Documents already filled in, and payments that reconcile themselves
    • Correspondence registered, and replies already drafted

  • Councillors

    President, treasurer, secretary and assembly

    • Approvals and signing with CMD on a phone
    • Minutes drafted from the notes, and deadline alerts
    • Answers to “how much do we have available?”, with the records they come from

Principles

The AI prepares, a person decides

Seven rules decide what goes into Mandato. When a feature breaks one of them, it stays out or changes shape.

  1. One request, end to end

    Nothing ends in “please come to the council” when the law allows it online.

  2. The AI prepares, a person decides

    No document, payment or decision about people goes out without human approval. The assistant always says it’s an AI.

  3. Never ask for what the State already knows

    Chave Móvel Digital fills in personal details, and the fee regulations work out the price.

  4. Digital by default, excluding no one

    At the desk, staff make the same request for the resident, in the same system.

  5. Status always in view

    Every request and every incident has a status residents can see without a phone call.

  6. Compliance built in

    Accessibility, GDPR, the AI Act, archiving and public procurement come included, not as extras.

  7. A fixed price per year

    The council sets the money aside before it buys. Nothing is charged per use.

Pilot councils

Be one of the ten pilot councils

The first ten councils pay no setup fee and get a three-month pilot, in exchange for a case study with figures.